Legal
Shipping Policy
We are committed to delivering your EliteHealth order safely and on time. This policy covers all domestic deliveries within South Africa.
1. Delivery zones
We currently ship within South Africa only. International shipping is not available at this time.
2. Processing time
Orders are processed on business days (Monday to Friday, excluding South African public holidays). Orders placed before 12:00 SAST are typically dispatched on the same business day. Orders placed after 12:00 SAST or on weekends and public holidays are dispatched the following business day.
3. Delivery timeframes
Estimated delivery timeframes after dispatch:
- Major metropolitan areas (Johannesburg, Cape Town, Durban, Pretoria): 1–3 business days.
- Secondary cities and towns: 3–5 business days.
- Remote and outlying areas: 5–7 business days.
Timeframes are estimates and are not guaranteed. Delays may occur during peak periods (e.g., December holidays) or due to carrier disruptions beyond our control.
4. Shipping costs
Standard shipping costs are calculated at checkout based on your delivery address and order weight. Free standard shipping is available on orders above a threshold displayed at checkout.
5. Order tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking portal. If you have not received this email within two business days of placing your order, please check your spam folder or contact us.
6. Failed deliveries
If a delivery attempt is unsuccessful, the carrier will typically leave a notification card and make a second attempt or hold the parcel at a collection point. If a parcel is returned to us due to an incorrect address or failed collection, we will contact you to arrange re-delivery. Additional shipping costs may apply.
Please ensure your delivery address is accurate at the time of ordering. We are not responsible for delays or non-delivery resulting from an incorrect address provided by the customer.
7. Lost or damaged parcels
If your parcel has not arrived within the estimated timeframe, or if it arrives damaged, please contact us within 7 days of the expected delivery date at support@elitehealth.co.za with your order number. We will investigate with the carrier and work to resolve the issue as quickly as possible.
8. Contact
For shipping enquiries, contact our support team:
support@elitehealth.co.zaMonday–Friday, 09:00–17:00 SAST