Legal

Returns & Refunds

Last updated: 28 March 2026

We want you to be confident in every EliteHealth purchase. If a product does not meet your expectations, we offer a straightforward returns process outlined below.

1. Return window

You may return an eligible product within 30 days of the delivery date. Returns requested after this period will not be accepted, except in cases of defective or damaged product.

2. Eligibility

To be eligible for a return:

  • The product must be unopened and in its original sealed packaging.
  • The product must not have been tampered with or damaged after delivery.
  • Products purchased as part of a promotional bundle are only returnable as a complete bundle, not individually.

Opened products are not eligible for return unless the product is defective, incorrectly supplied, or damaged upon delivery.

3. Defective or damaged products

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at support@elitehealth.co.za with your order number and photographic evidence of the issue. We will arrange a replacement or refund at no cost to you.

4. How to initiate a return

  1. Email support@elitehealth.co.za with:
    • Your order number
    • The product(s) you wish to return
    • The reason for the return
  2. We will respond within one business day with return authorisation and instructions.
  3. Package the product securely and ship it to the address provided. You are responsible for return shipping costs unless the product is defective or incorrectly supplied.
  4. Once we receive and inspect the returned product, we will process your refund within 5–7 business days.

5. Refund method

Approved refunds are processed to the original payment method. Processing times may vary depending on your bank or payment provider (typically 3–5 business days after we initiate the refund).

Original shipping charges are non-refundable unless the return is due to an error on our part.

6. Subscription orders

Subscription orders follow the same returns policy. To cancel a subscription, contact us at support@elitehealth.co.za before the next billing date. Cancellation requests received after the billing date will apply to the following billing cycle.

7. Contact

For all returns and refund enquiries, contact our support team:

support@elitehealth.co.za
Monday–Friday, 09:00–17:00 SAST
Contact support →